ezjili Privacy Policy

This Privacy Policy ("Policy") describes how ezjili ("we," "us," "our," "the Platform") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," "Player") who access and use the ezjili online casino and sports betting platform available at ezjili.cam and any associated domains or mobile interfaces (collectively, "the Service"). By creating an account, using our Service, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

ezjili is committed to safeguarding your privacy and complying with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and regulations issued by the National Privacy Commission (NPC), as well as gaming-specific regulations under the Philippine Amusement and Gaming Corporation (PAGCOR).

1. Information We Collect

1.1 Information You Provide Directly

When you register for an ezjili account or use our Service, you provide us with personal information including but not limited to:

• Account Information: Full name, date of birth, gender, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued photo identification (Philippine passport, driver's license, UMID, SSS ID, Postal ID, PRC ID), proof of address (utility bills, bank statements), and selfie photos for KYC (Know Your Customer) compliance.
• Payment Information: GCash mobile number, Maya account details, bank account numbers, e-wallet account information, cryptocurrency wallet addresses, and transaction receipts for deposits and withdrawals.
• Communication Data: Messages, emails, live chat transcripts, and customer support inquiries you send to ezjili.
• Marketing Preferences: Your consent or opt-out preferences for receiving promotional emails, SMS notifications, or push notifications.

1.2 Information Collected Automatically

When you access and use the ezjili platform, we automatically collect certain technical and behavioral information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, Android ID, advertising ID), and mobile network information.
• Log Data: IP address, access times, pages visited, clickstream data, referral URLs, search queries, and interactions with games and features on the platform.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels, and local storage used to recognize your device, remember your preferences, track your activity, and analyze platform usage. See Section 8 for more details on cookies.
• Geolocation Data: Approximate geographic location based on your IP address or GPS coordinates (with your permission) to comply with jurisdictional restrictions and regulatory requirements.
• Gaming Activity: Bets placed, games played, deposits made, withdrawals requested, bonuses claimed, win/loss records, session durations, and responsible gaming settings.

1.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Providers: GCash, Maya, banks, e-wallets, and cryptocurrency processors provide transaction confirmation, payment status updates, and fraud prevention data.
• Identity Verification Services: Third-party KYC and anti-fraud service providers verify the authenticity of submitted documents and screen for identity fraud, money laundering, or sanctions list matches.
• Affiliates and Marketing Partners: If you were referred to ezjili through an affiliate link or marketing campaign, we may receive referral information and campaign performance data.
• Social Media Platforms: If you connect your social media account to ezjili (e.g., Facebook, Google), we may receive basic profile information such as your name, email address, and profile picture in accordance with the permissions you grant.

2. How We Use Your Information

ezjili uses your personal information for the following purposes:

2.1 Account Management and Service Provision

• Create, manage, and maintain your ezjili account;
• Process your registration, login authentication, and password resets;
• Provide access to casino games, sports betting markets, live dealer tables, and all platform features;
• Process deposits, withdrawals, and bonus claims;
• Maintain your gaming history, transaction records, and account balance;
• Enable communication between you and our customer support team.

2.2 Compliance and Legal Obligations

• Verify your identity and age (21+) in accordance with PAGCOR regulations and the Data Privacy Act;
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to prevent fraud, money laundering, terrorist financing, and other illegal activities;
• Comply with Philippine gaming regulations, tax reporting obligations, and court orders or law enforcement requests;
• Enforce our Terms and Conditions, detect and prevent bonus abuse, collusion, multiple accounts, and other prohibited activities;
• Monitor for problem gambling behavior and implement responsible gaming measures as required by PAGCOR.

2.3 Platform Improvement and Analytics

• Analyze user behavior, game performance, and platform usage patterns to improve user experience, fix bugs, and optimize features;
• Conduct A/B testing and product research to develop new games, promotions, and services;
• Monitor platform performance, uptime, load times, and technical issues across different devices and network conditions;
• Generate aggregated and anonymized statistics for internal reporting and business intelligence purposes.

2.4 Marketing and Communications

• Send you promotional emails, SMS messages, or push notifications about bonuses, free spins, tournaments, new games, and special offers (only if you have opted in);
• Deliver personalized recommendations and targeted marketing based on your gaming preferences and activity history;
• Notify you about account updates, security alerts, responsible gaming reminders, and important service announcements;
• Conduct customer satisfaction surveys and solicit feedback to improve our services.

2.5 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent transactions, account takeovers, payment fraud, and unauthorized access;
• Identify and block suspicious activity, bots, automated scripts, and IP addresses associated with fraud or abuse;
• Maintain audit logs and security records as required by regulatory authorities;
• Protect the integrity of our games and ensure fair play for all users.

3. How We Share Your Information

ezjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients in specific circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, e-wallets, and cryptocurrency payment gateways process your deposits and withdrawals.
• Game Providers: Licensed casino game developers and live dealer studios provide gaming content and manage game results.
• KYC and Verification Services: Identity verification and document authentication providers conduct compliance checks.
• Cloud Hosting and Data Storage: Secure server hosting and database management providers store and manage platform data.
• Customer Support Tools: Live chat, email ticketing, and helpdesk software providers facilitate customer service interactions.
• Marketing and Analytics Platforms: Email marketing, SMS delivery, push notification, and analytics service providers help us communicate with users and understand platform performance.

All third-party service providers are contractually required to protect your data, use it only for the purposes specified by ezjili, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

ezjili may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory request;
• Cooperate with PAGCOR audits, investigations, or compliance reviews;
• Report suspicious transactions to financial intelligence units as required by anti-money laundering regulations;
• Protect the rights, property, or safety of ezjili, our users, or the public;
• Detect, prevent, or address fraud, security breaches, or illegal activity.

3.3 Business Transfers

In the event that ezjili is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity or acquiring party. You will be notified via email or prominent notice on the platform of any such change in ownership or control of your personal data.

3.4 Aggregated and Anonymized Data

ezjili may share aggregated, anonymized, or de-identified data that does not identify you personally with third parties for research, marketing, analytics, or other business purposes. This data cannot be used to identify you and is not subject to this Privacy Policy.

4. Data Security

ezjili takes the security of your personal information seriously and implements a range of technical, organizational, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and ezjili servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis and is protected by multi-factor authentication and role-based permissions.
• Secure Infrastructure: ezjili utilizes secure cloud hosting environments, firewalls, intrusion detection systems, and regular security audits to protect against cyberattacks.
• Payment Security: Payment card data is never stored on ezjili servers. All payment transactions are processed through PCI-DSS compliant payment gateways.
• Employee Training: ezjili staff members are trained on data protection best practices and are bound by confidentiality obligations.
• Incident Response: ezjili maintains an incident response plan to promptly detect, investigate, and respond to data breaches or security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

5. Data Retention

ezjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account and for a reasonable period thereafter to facilitate potential account reactivation.
• Closed Accounts: After voluntary account closure, personal data is retained for up to seven (7) years to comply with financial record-keeping, tax reporting, and anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for the duration required by PAGCOR and Philippine AML regulations, typically five (5) to seven (7) years from the last transaction.
• Transaction Records: Deposit, withdrawal, and gaming transaction histories are retained for a minimum of five (5) years for audit and compliance purposes.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to honor your opt-out preference.

After the applicable retention period expires, personal data is securely deleted, anonymized, or archived in accordance with our data retention and disposal procedures.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and related regulations, you have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of the personal information ezjili holds about you. You may access most of your account information directly through your account dashboard. For additional data or clarification, contact customer support.

6.2 Right to Rectification

If your personal information is inaccurate, incomplete, or out-of-date, you have the right to request correction or update. You can update most account details (email, mobile number, password) directly in your account settings or by contacting support.

6.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, ezjili may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce agreements.

6.4 Right to Object and Restrict Processing

You have the right to object to certain types of data processing, such as direct marketing. You may opt out of promotional emails, SMS messages, or push notifications at any time by clicking the unsubscribe link in communications or adjusting your account preferences. You may also request restriction of processing under specific circumstances.

6.5 Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider, where technically feasible.

6.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

6.7 Right to Lodge a Complaint

If you believe ezjili has violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority.

To exercise any of these rights, please contact our Data Privacy Officer via email at [email protected] or through live chat. We will respond to your request within thirty (30) days or as required by law.

7. International Data Transfers

ezjili primarily operates within the Philippines and stores data on servers located within the Philippines or in secure cloud environments managed by trusted international service providers. In some cases, your personal information may be transferred to, stored in, or processed in countries outside the Philippines that may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, data processing agreements, and encryption to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

8. Cookies and Tracking Technologies

ezjili uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly. These cookies enable core features such as account login, session management, and secure transactions.
• Performance and Analytics Cookies: Collect information about how you use the platform, such as pages visited, time spent, and clickstream data, to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices to provide a personalized experience.
• Advertising and Marketing Cookies: Track your activity across the platform and other websites to deliver targeted advertisements and measure campaign effectiveness.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the ezjili platform and prevent you from accessing certain features. Please note that opting out of advertising cookies does not mean you will stop seeing advertisements; it means the ads you see will be less relevant to your interests.

9. Children's Privacy

ezjili is strictly intended for individuals aged 21 years or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21. If we become aware that we have collected personal data from a person under 21 without proper verification, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on ezjili, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ezjili reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting on the ezjili website. The "Last Updated" date at the top of this document will indicate the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must discontinue use of the Service and close your account.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ezjili website
• Data Privacy Officer: ezjili Data Protection Team

We are committed to addressing your privacy concerns promptly and professionally. Our customer support team is fluent in English and Tagalog and is available around the clock to assist you.

By using the ezjili platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.